Terms of service.

These Terms govern the use of the CÉLVE online store at celve.pl and the sale of products offered in it.

The store is operated by GOOD HUSTLE sp. z o.o. with its registered office in Dywity, Franciszka Hynka 21/1, 11-001 Dywity, Poland, entered in the register of entrepreneurs of the National Court Register under KRS 0001149421, NIP 7394010773, REGON 540651736 (the “Seller”, “we”). Contact: [email protected].

By placing an order you accept these Terms. Nothing in them limits or excludes the rights consumers have under Polish and EU law - where a provision would conflict with those rights, the law prevails.

Customer - anyone who uses the store or places an order. Consumer - a Customer who buys for purposes unrelated to their trade or profession; a sole trader buying without professional character enjoys consumer rights where the law provides so. Product - goods offered in the store. Business day - Monday to Friday, excluding Polish public holidays.

Through celve.pl we provide free electronic services: browsing the catalogue, the shopping cart, the checkout and the newsletter (governed additionally by the consents described in the privacy policy).

To use the store you need a device with internet access, an up-to-date web browser with JavaScript and cookies enabled, and - to place an order - an active e-mail address. You must not supply unlawful content through the store.

Complaints about the technical operation of the store can be sent to [email protected]; we respond within 14 days.

Prices are shown in Polish złoty (PLN) or - after switching the store currency - in euro (EUR), and include VAT. PLN and EUR prices are set independently (they are not FX conversions); the binding price is the one in the currency selected when placing the order, and payment is charged in that currency. If a product has no EUR price set, it is sold in PLN - the currency is always shown next to the price. Delivery costs are not included in the product price - they are shown in the cart and at checkout before you place the order.

The price binding for an order is the price shown at the moment the order is placed. Whenever a price is reduced, we show the lowest price of that product from the 30 days before the reduction, as required by law.

Product photos are illustrative; slight colour differences may result from screen settings.

Orders can be placed 24/7, no account required. To order: add products to the cart, go to checkout, fill in the delivery details, choose the delivery method and pay.

Placing a paid order constitutes an offer to buy. The sales contract is concluded when we send the order confirmation to your e-mail address. If a product turns out to be unavailable, we will inform you immediately and refund any payment for it.

Payments are processed by Stripe. The methods available - including card payments (Visa, Mastercard), BLIK and Apple Pay / Google Pay - are shown at checkout.

We never see or store your card details; they go directly to the payment operator. Orders are paid in advance - an unpaid order is cancelled and the stock reservation is released.

Within Poland we deliver via InPost: Parcel Locker 24/7 (17 zł) or InPost courier (20 zł). Delivery in Poland is free for orders of 250 zł or more. The exact cost is always shown at checkout before you pay.

We also ship to European Union countries - by courier, in three pricing zones: Central Europe (Germany, Austria, Czechia, Slovakia, Hungary, Lithuania - 59 zł, 2-4 business days), Western Europe (France, Belgium, Netherlands, Denmark, Ireland, Portugal, Spain - 89 zł, 3-5 business days) and the rest of the EU (Italy, Croatia, Romania, Finland, Sweden, Greece - 129 zł, 3-7 business days). International orders are not covered by the free-delivery threshold. We match the carrier to the route (incl. DPD, InPost International); all EU shipments are free of customs duties.

We hand the parcel to the carrier within 1-2 business days of payment confirmation; delivery in Poland usually takes 2-3 business days from dispatch, abroad - per the zone timelines above. You receive a tracking number by e-mail.

Products from collections marked as presale ship from the drop date shown on the product page, in the cart and at checkout - an order placed earlier will not ship before that date. By placing an order with a presale product you accept this shipping date; the timelines from the previous paragraph then count from the drop date, not from payment confirmation.

Please collect your parcel within the carrier's pickup window. If the parcel is not collected and returns to us, we will email you asking you to pay for reshipment - you have 7 days from receiving that message. If within that period you neither pay for reshipment nor contact us, we will withdraw from the sales contract. In that case we will refund all amounts you paid, less the actual, documented costs we incurred for shipping and for the return of the uncollected parcel. The refund goes to your original payment method within 14 days of withdrawal. This provision does not limit your statutory right of withdrawal.

As a consumer you may withdraw from the contract within 14 days of receiving the products, without giving a reason. To meet the deadline it is enough to send your statement before it expires - by e-mail to [email protected]. You can use the model form below, but you do not have to.

Exception required by hygiene law: the right of withdrawal does not apply to products that we deliver sealed for health or hygiene reasons if the seal has been removed after delivery (art. 38(1)(5) of the Polish Consumer Rights Act).

Products delivered without a seal can be returned, but you are liable for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning (art. 34(4) of the Polish Consumer Rights Act). You may examine a product as you would in a physical store - wearing underwear goes beyond such examination and reduces the refund, in extreme cases to zero. Unworn products with the tag and - where present - the seal intact come back without any problem.

Before sending anything back, e-mail [email protected] - we will confirm your withdrawal and give you the current return address (the company's registered address does not receive parcels). Return the products within 14 days of your withdrawal. You bear the direct cost of the return and may choose any carrier. We do not accept cash-on-delivery parcels. Practical steps: /help/returns.

We refund all payments, including the cheapest delivery option we offer, within 14 days of receiving your withdrawal statement - in practice usually within 5 business days of the parcel reaching us. Refunds go to the original payment method; we may withhold the refund until we receive the products or proof of sending them.

(Complete and return this form only if you wish to withdraw from the contract.)

To: GOOD HUSTLE sp. z o.o., Franciszka Hynka 21/1, 11-001 Dywity, e-mail: [email protected]. I hereby give notice that I withdraw from my contract of sale of the following goods: [product names]. Ordered on: [date]. Received on: [date]. Consumer name: [full name]. Consumer address: [address]. Date: [date]. Signature: [only if the form is sent on paper].

We are liable for the conformity of products with the contract as provided in the Polish Consumer Rights Act.

To file a complaint, e-mail [email protected] with your order number, a description of the issue and a photo. We handle complaints within 14 days; justified ones at our expense.

A consumer may use out-of-court complaint and redress mechanisms - including free help from consumer ombudsmen or the Trade Inspection (Inspekcja Handlowa). Details: uokik.gov.pl.

The controller of your personal data is the Seller. What we process, why, for how long and what your rights are - in the privacy policy.

Matters not covered by these Terms are governed by Polish law, in particular the Civil Code and the Consumer Rights Act.

We may amend these Terms for important reasons: changes in law, payment or delivery methods, or the scope of services. Amendments never affect orders already placed. The current version is always available at this address.

These Terms apply from 7 July 2026.